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How can we
help you

?

For complaints and other inquiries you can use the following channels

CHANNELS

EMAIL

MOBILE

SOCIAL MEDIA

WALK-IN

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​write us an email

and send it to

customercare@trubank.com

call us at

(084) 216-0308

message us at our

official facebook page

visit the nearest

First TRuBank Branch

Customer Assistance Process and Timelines

Any simple concern, complaint or request shall be processed
by the bank within seven (7) days and the reply shall be
issued within three (3) days after the resolution is completed.
Below is the process and timelines for simple concern.

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​Deposits are insured by PDIC up to P1,000,000 per depositor.

For complains or concerns, you may visit our First TRuBank Branch

or you can reach us through any channels listed in our Consumer Assistance Page.

​

First TRuBank (A Rural Bank), Inc. is regulated by the Bangko Sentral ng Pilipinas.

www.bsp,gov.ph​​

Copyright ©2024 First TRuBank (A Rural Bank), Inc. Serving the Countryside since 1960.

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